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Found a knowledgeable helper who took the unit apart and replaced the Drive Arm Assembly and Drive Link. We had also replaced the switches and motor a month before, when we then noticed that the unit was not retracting at an even rate of speed. I'm estimating that it took 1-2 hours because the unit is in the middle of a kitchen island. We needed to remove and replace storage drawers to access the unit, which took as long as the repair itself. The old c. 1998 Drive Arm Assembly was very worn... Read more
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