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Common theme on the blogs was thermistors and or defrost heater/thermostat. Ran self-diagnostics which turned on defrost heater which was fine. All five thermistors indicated ok on diagnostic also, but I read more than one time "replace the thermistors no matter what if your FF section isn't cooling". So I ordered all five thermistors and defrost limiter thermostat. Received all in 48 hours (great shipping service), took me about three hours to replace all thermistors and thermostat just as... Read more
Replaced mother board Read more
It was a piece of cake parts went right in easy fix Read more
White
Ordered new replacement parts and they were a breeze to remove and reinstall! The videos are great information. Read more
Found on-line troubleshooting guides. Checked motherboard, showed infinite ohms on heater/thermostat circuit. Took apart freezer compartment, found defrost heater element was toast. Got parts from Appliance Part Pros. Use their How-To videos and parts diagrams to replace heater and gasket. Put freezer back together, and refrigerator got cool. Read more
Ordered the shelves Read more
Left hand side
Replaced the two broken parts. Very easy, just remove three existing screws to install new parts. Read more
Right hand side
We looked at different suppliers and found that we could obtain quickly the parts needed to complete the repair. As a bonus Appliance parts was the least expensive Read more