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I was stunned and amazed that the directions we watched on you tube were spot on. It was a repair that I was able to do myself. I only needed to replace the latch and that fixed the problem, your tech was knowledgeable and the products came right away, thank you for saving me a costly repair bill. Read more
I followed Matt's awesome video from AppliancePartsPros.com to build up my "I can do this" reserves. But here's the story leading up to that point... We purchased our Samsung WF419 on a “Black Friday” special November 2009 expecting to get some good years out of the washer/dryer pair. We don’t run more than 2 or 3 loads a week in the washer, so ours has had relatively little use over the beginning of its anticipated and expected long life-cycle. When the “thumping” started on the spin cycle a... Read more