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Ordered a new one from APP, which arrived within a week. Simple fix, nothing special. What IS remarkable is that within 5 minutes on the phone, the service agent from APP had identified the part and found it in the catalog. By contrast, I spent probably 25 minutes on the phone with Samsung Canada, whose agent had no idea what I was trying to order. She wanted to sell me an entire door assembly by the end of our conversation. This is the value of a native English speaking sales agent. Nice work... Read more
Lifted out broken parts and inserted new parts. Easy! Read more
After calling Samsung, and them placing an order to a parts supplier, then no call back to confirm, I called the supplier. They informed me that the handle was no longer available. So, not being one to take "no" for an answer, I got online, searched, and found your website. You had the exact part that I needed, and, with shipping, it cost $5 less than Samsung had quoted me. I ordered the handle, it arrived in a few short days. It is the exact handle I needed, and it installed very easily. A... Read more
I ordered a replacement cover, and it easily snapped into place. Had also ordered a second Dairy guard which was back ordered When an email notified me it was shipped, I ordered another cover for that second Dairy Guard I will be installing. Read more