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After talking with Samsung and getting the part # I was able to find it quickly and for less money here. Installation is pretty simple. Unplug the unit first. Use painters tape on fridge to prevent scratches. Remove the one Phillips screw from the under side. I used a painters tool to pry out the panel. I you flip the new one over you can see where the prongs are. Pop the water spout out of the clip and slide panel out. Disconnect the electrical connection ( it has a push lock fitting on... Read more
Replaced with one from Appliancepartspros Read more
Ordered a new one from APP, which arrived within a week. Simple fix, nothing special. What IS remarkable is that within 5 minutes on the phone, the service agent from APP had identified the part and found it in the catalog. By contrast, I spent probably 25 minutes on the phone with Samsung Canada, whose agent had no idea what I was trying to order. She wanted to sell me an entire door assembly by the end of our conversation. This is the value of a native English speaking sales agent. Nice work... Read more