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Googled the problem, watched several videos. Recommendations were to replace blue cup and top piece. Read more
Tore apart the entire Samsung front loading washer and replaced the shaft assembly on the interior drum. Read more
After testing the pump by connecting directly to 120 volts and confirming it was o.k., replaced main control board which solved the problem. Read more
I had to do this by myself and I knew the drum assembly is very heavy. I had watched a video online where they used a strap to hold up the drum. However, my drum had nothing to hook to. So, since I had the front and back off, I slid a 2x4 under the drum from front to back, supported the front of the 2x4, and then lifted the drum with a hydraulic floor jack from the back. After raising the drum the appropriate height, exchanging the springs was very easy..... Read more
I removed the door from the washing machine (4 Phillips head screws) I removed the outer plastic retainer ring, that holds the glass in place, took out broken glass, installed new, reinstalled the retainer ring, reattached the door to the machine and we were back ready to wash clothes. Read more