Charles F Ashburn , VA October 05, 2019 Appliance: Kenmore Dishwasher 66512793K310 Upper basket rails were falling apart While this is a Whirlpool dishwasher, I have the Kenmore Elite version of it. I believe them to be identical for parts. A little background: The first symptom I had of problems was plastic bits from the ball bearing retainer strips in the slides falling out. Then ball bearings falling out. A common problem with this dishwasher. When disassembling the upper basket, some of the gray plastic pieces were very brittle and easily snapped off. So I ended up replacing all of the plastic pieces related to the slides (adjusters, retainer pieces, etc). Poor choice of materials on the part of Whirlpool (dishwasher only 5 years old and all of it was falling apart). Once removing the washer from under the counter (two tabs screw to the underside of the countertop and there is a trim piece a the base that should be loosened or removed), the insulation blanket needs to be removed. Then there are two screws on either side of the outside of the tub that is moved to pull the slides and upper basket out. Make sure you support the basket as you are doing this - else the basket will drop inside the tub. I easily did it by myself, but FYI. Once the upper basket assembly is out, each slide has a gray plastic tab on the end of the slide facing out that needs to be depressed to release the slides. Note that these BOTH broke off on light pressure when I was removing the slides. Hence my need to replace all the plastic bits. The slides slide over a tab at each end of the "adjuster". You must replace the adjusters if those tabs break. The left-hand new slide that was sent to me did not work - somehow they reversed the portion of the slide that attaches to the tabs on the adjuster and it was impossible to lock it in place. APP sent me a new one right away (thanks). If all you have to do is replace the slides, it's a 10 min job. If you replace all the plastic pieces it takes an hour to 90 min. Now that I have done it, I could do it again in 30 min. There are spring-loaded ratchets as part of the adjusters that are the only thing that takes a little patience. Note that everything inside can be replaced with only a small standard screwdriver or tiny pry bar (some tabs need to be lifted on the piece called the "adjuster positioned". Everything can be put back together on the upper basket assembly with no tools except the adjuster lever (metal bar in front that raises/lowers the upper basket) pivot screws. These take a tiny nut driver or wrench - I think it was 1/8th. Only the screws holding the rails to the tub and the under-counter tabs and trim piece need tools once the basket is back together. Great APP service, crappy Whirlpool plastics. Read More... 15 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Nut Drivers, Screwdrivers
Gene C Easton , PA July 10, 2020 Appliance: Model KENMORE ELITE Needed a part that Sears had on a month long back order. Got the part in one day. Sears tech came the next day. Excellent company for original parts Read More... 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Pliers
Charles C Rockaway , NJ December 02, 2022 Appliance: Model KENMORE ELITE MODEL 665 Right track asm broke because plastic bearing retainer disintegrated over time.The tab on right adjuster for holding the rack broke off too. I removed the bottom cover plate from the washer to disconnect the power line at the connector box to gain enough slack to pull the unit out from under the counter far enough to access the rack mounting screws located on the outsides of the tub. Removed two wood screws securing the top of the dishwasher to the underside of the counter lip. After sliding out the washer far enough, I made cuts in the insulation since the screw heads (5/16" hex socket) that secure the tracks are under the insulation, which I later taped back together after installing both tracks. After much time, removed the right adjuster from the rack (an overly complicated contraption) and replaced it. Installed the rack on the new tracks and broke the same tab on the new adjuster when I tapped down lightly on the rack, forgetting the tab needed to be depressed to let the rack fall into place. Not wanting to buy and install yet another adjuster, I used a tie wrap around the remaining section of the broken tab and the rack to secure the rack to the adjuster. Maybe good for another few years. Read More... Do-It-Yourself Rating: Repair Time Estimate: 1-2 hours Tools: Nut Drivers, Screwdrivers, Socket Set