Janet P Bonita Spring , FL May 07, 2018 Appliance: Whirlpool Electric Range KFEG500ESS0 Oven racks and oven bottom beyond cleaning just purchased our condo I did research on my own prior to ordering. I looked at other sites, but was impressed with the online chatting-this was very helpful! I ordered three items and had difficulty with one rack. I called customer service and received a new rack the next day. This was meaningful to me because we were heading back home in a few days. The rep was very understanding to my situation and helpful. Read More... 1 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers