Whirlpool W10528947 Drive Hub Kit OEM Part

I watched a video on YouTube that showed my exact problem. It had a link to this part AP5665171 Hub and it showed how to fix it. It was a fairly simple fix. I did not even have to remove the tub. I popped the cap on top of the agitator plate (AGP), removed the bolt hold the AGP on. I tapped on the bolt several time to loosen it. Using an angled screw driver, carefully and slowly lifted up the edges of the AGP until I could use my fingers to carefully pull the AGP off the splined drive shaft (must use caution not to break the AGP). Removed the U-shaped locking clip, removed the 6 screws that holds the Hub to the Tub. The old Hub splines were very worn (almost non-existent). You could really see and feel the difference between the old & new hubs. I lined up and installed the new Hub, then did everything else in reverse order. Screws, u-clip, AGP, AGP bolt, cap. I then followed the "Re-calibration" procedure listed on the instruction packet that came with the Hub (it was also shown on the YouTube video). After that, the problem was resolved and the Tub and AGP worked properly and sounded much better (no grinding)! It could be done quickly but it takes some time and patience to get the AGP off without breaking. Also, cleaning off soap scum and other stuff (after 3 yrs of use) took extra time. In the video, they found coins under the AGP. I too found 3 very worn dimes underneath. Perhaps this had something to do with the failure. The washer was only 3yrs old at the time of this repair.

After internet search of symptoms, discovered that the hub that connects the drive shaft to the tub was stripped causing intermittent spinning which in turn caused the knocking and creating the unbalanced condition. Appliance Parts Pros got me the hub within a day and the other part a little longer due to snowstorm, but still timely. To replace the hub: Remove agitator by popping off plastic cap, undoing the bolt, take agitator of the shaft by tugging at it from side to side, if it seems like it will not come off, I found a bungee cord to help with the tugging on each side equally did the trick, by getting the hooks on each side. Next pull a U clip out using a screwdriver or similar. Then undo 5 screws, the hub should just pull up revealing the shaft drive, if the hub is indeed bad you will see the grooves all worn down. Reverse the process to install the new hub. I also purchased the actuator shifter on the possibility that maybe it was bad to, but it was mainly a worn hub that caused the problem. It took a bit of time but using the manual you find attached to the inner wall of the washer, I learned how to troubleshoot and test the washer using the diagnostic mode. Once you figure it out and follow the manual it gets easier with time. So, I was able to both confirm the bad hub and test the new hub using the diagnostic mode. I got a bit ahead of myself in the troubleshooting process and took the belt and the splutch drive apart mainly to see how it works and while I was under there replaced the actuator shifter, even though I don’t think the original was bad. I will tell you if you take it apart, make sure you snap in the plastic housing of the splutch because I didn’t get all the tabs snapped back in and after I replaced the hub and started a test load, it screamed like a banshee and it turned out that I didn’t snap all the tabs back in place on the splutch causing the gears to grind but not grab, but once I did, it was fine. If you want to remove the tub to clean out the pump area etc. There is a great YouTube video of a guy using a tire jack and a 2x4 to get it off the shaft. I did it and it worked perfectly (note, the tub should just pull up after you take the hub off, but friction and dirt in the grooves etc. is what makes it hard, hence the jack trick). Thanks to all the DIY, ers who posted help in blogs and on YouTube and thanks to appliance parts pros for great service. Spent about $125.00 on parts and shipping.

I replaced the gearcase and hub. With the help on line videos the process was straight forward and simple.

Mostly by trial and error, it turned out to be a worn hub.

I replaced the clutch and belt to begin with but that didn't fix the problem. I researched it more and found a post with someone with the same problem and it was a bad hub. I replaced the hub and Actuator and that fixed the problem.