Whirlpool WP35-6780 Washer Drain Pump Assembly OEM Part

It was a relatively easy fix. Removed the small access panel at the back of the washing machine after unplugging the unit. The pump is right there. Disconnected the two hoses to the pump, catching some water with towels. Removed three retaining screws, then realized I had not disconnected the belt from under the unit. Easy fix, tilted the unit and disconnected the belt. Put in the new pump , connected the hoses, then reconnected the belts. Works like new!

Turned the washer on its front to access underneath the machine. Turned the belt and heard a small squeak in the water pump. Looked online and found others saying the water pump can cause loud noisy operation and that it was easy to fix. It was. After getting the part (just one day after ordering it by the way) it took maybe 30 minutes to repair. I probably could have done it even faster but I dropped my screws a number of times. I would suggest magnetic tools since it can be tough to find the screws once you drop them down into the washer.

I drained the water by hand and after removing the belt and ascertaining that the pump was frozen, ordered a new pump and made the exchange per your instructions. The 14 year old machine now operates like it did when it was new.

I have to be honest, my brother fixed it for me. He had previously taken the pump off so when the new parts arrived in record speed it took him no time at all.. The hardest part was getting the remaining water out of the washer so he could tip it over to install the parts. Previsously he had gotten most of it out but I was amazed at how smelly 2 inches of water could be after 2 days. It took him less the 15 mins to put on the new pump and belt

I ordered the snubber ring and fixed the dancing problem following the excellent youtube video you folks provide. I then had an issue with the machine not draining the water during the first spin cycle. It would drain if I put it into an extended or second spin cycle. I went back to your site and did a web chat with Kayla who walked me through different scenarios. finally, we decided to get the additional parts which were a cinch to install because I had either already checked them or uninstalled them during the initial problem. I was able to order the parts and upgrade the shipping (and got them in less than the 1.7 days projected) during the web chat. I had the new parts back in less than an hour and the machine has been running beautifully! I would not hesitate to order from you again and will recommend you to anyone I can.