Dean H Aurora , CO November 12, 2014 Appliance: Model ET19TKXLNR4 / ET19TKXLWR4 The end caps had broken due to too many items on the upper door shelf On our refrigerator the end caps had broken, leaving a flat part of the end cap covering the mounting holes in the door. I drilled through the center of the broken pieces to release the spring tension on the back of the end cap. I could then remove them and install the new end caps onto the bar and then the bar onto the door. On our refrigerator the model number did not match when cross checking with the part number. The picture really helped. Read More... Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes