Whirlpool 285587 Thrust Washer OEM Part

Pulled the washer apart (using your videos as a refresher) and found that the plastic coupling between the motor and the transmission had failed. Searched for parts vendors and found your site. Ordered the coupling on-line and went back down to clean up the machine. In the cleaning process I found a damaged thrust washer for the upper agitator and broken drive dogs for that same agitator. I went to the website to see if I could augment my initial order. I did not want to pay shipping costs twice. Could not find a way so called the toll-free number. Agent was very helpful and said that he could simply cancel the order and no charges would result. I could then re-order with all the correct parts I needed. So we did that. With the inspection complete, I ordered 3 parts on-line. I noticed that the site said "in stock" for all the parts and guaranteed to ship today. I had asked the agent when I called if they ship on Saturday and he said no, it would go out on Monday. I expected that, so no disappointment. On Monday I checked the status of the order and it said "shipping soon" . About 4pm that day I checked again and it still said "shipping soon". So, I opened an on-line chat with Customer Service. The rep checked the order, said it had been picked and packed and would most likely ship at the end of the day. The next day, I checked status of the order and it did indeed ship the day before and according to the FEDEX tracking page, was already on the truck for delivery to my house. To my amazement, the parts arrived at my house at 2:30pm that day! I reviewed the installation videos for the three parts, followed the tips given in the videos and the washer was back together in about a half hour and running as good as new. Very happy with the service, shipping, videos and overall support from AppliancePartsPros.com. If I had to complain about something, I would say that I thought that shipping costs, which are basically flat rate, are a bit high if you only need to order one small part. But when you look at the big picture, the parts and shipping cost me $25.00 and I could not have gotten a repair tech to even answer the phone for that amount. I'm very pleased and satisfied.

Used the parts and youtube video from your company.

I replaced the thrust washer , agitator and agitator dog assembly. The repair took about 10 mins after watching the repair video. All works fine. Mike C

Directions came with the new dogs and there is a great repair video on the website. I found the video after clicking on the repair kit link, it was just below the kit's images. I ordered new agitator dogs and just replaced the thrust washer and cam bearing while it was apart (these parts come in the repair kit along with new rubber seals and the agitator cam. I didn't need any of the latter so I ordered parts individually). The old ones showed some wear but had nothing to do with the dogs' teeth being stripped off which kept it from agitating.

I have a 25 year old Kenmore washer that works well and didn't want to get a new washer as they don't make them like they used to. Upon removing the top cap of the agitator and doing an inspection, the agitator dogs were completely broken into pieces. Due to age we decided to replace the lower and upper agitator along with the agitator auger dogs repair kit. All new parts and works fine. On inspection of old parts, we probably could have gotten away with just a $5 repair for the plastic dogs in the auger, instead of the $131 dollar repair for all of the additional parts, but I guess there is something to be said for peace of mind. The teeth in the auger were showing some wear. AppliancePartsPros.com had the best price and shipping was fast.