Andrea P Bothell , WA May 05, 2016 Timer on dryer wasn't working One of your staff members was so helpful. I explained the problem and they helped me get the correct piece! Then we watched a You Tube video to install it. I was extremely impressed by the hours you have because I called in the evening. In addition, I appreciate the time and patience of the customer service representative. Read More... 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes Tools: Screwdrivers