Sharon W Atlanta , GA September 04, 2016 Appliance: KitchenAid Refrigerator KSSS48DBW00 Freezer lower door shelf had broken Replacing shelf was relatively easy AFTER experimenting a number of times. Used a flat head screwdriver to gently splay apart the hooks on side of shelf. This made it far easier to insert. Read More... Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes Tools: Screwdrivers