Stephanie M Tyngsboro , MA November 18, 2017 Appliance: Model KENMORE COLDSPOT SIDE/SIDE REFRIGERATOR Needed replacement shelf trim for freezer door and old rubber flap on ice chute was disintegrating I checked on the Appliance Parts Pros website and found the exact parts. There was a full video showing how to remove the old part and install the new part. The video showed me what tools I needed and spelled out e-v-e-r-y-t-h-i-n-g. Might seem mundane to someone who is savvy in making these repairs but that is the whole point: Do not assume everyone just "knows" how to DIY these appliance parts. Thank you VERY much for the speedy shipment and step by step instructions and descriptions. I would highly recommend this site to family and friends. Read More... Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers