Andrea I am not a very happy customer. I purchased this water filter: frigidaire water filter puresource wf3cb this filter worked great. I primed it prior to use. Turned up the temp on my freezer a notch. I have a digital number on my freezer/refrigerator. I had my setting on number 4. I turned it up to number 5. The next morning i tried to get a cup of water out of my dispenser. Nothing!!! I paid $45 for this filter! Now it is cracked and useless!!! I want to be refunded! This product needs to be recalled. It is inefficient!!!!
Answer Andrea, The filter normally would not crack like this unless the refrigerator section is too cold. You will want to check to make sure that the refrigerator internal temp is between 36 and 39 degrees and if it is below 32 then there would be another issue with the refrigerator such as a stuck damper, thermistor that is not good, control board not reading thermistor properly. Also when you turned the freezer to 5 from 4 you were making the freezer colder. Also you would need to contact customer service at 877-477-7278 for order related issues. Read More... Answered by AppliancePartsPros.com | Friday, March 15, 2019