Bob S. for Model Number PVM9195DF1CC The wheels on the assembly guide roller for this model appear to be too large as the glass plate is pushed too high to fit into the 3-sided device that turns the plate. The glass plate does not revolve with the guide in place. The guide roller is 8 1/4" inner diameter and the 3 wheels are 5/8" in diameter. Seems like a 3/8" or 1/2" roller would allow the plate to function properly.
Answer Hello Bob, You would need to order part WB02X10838 as per the factory parts list for the model number you provided. If the wrong one has been ordered, you will need to call in for a return authorization to get credit for the return and verify the shipping information. Read More... Answered by AppliancePartsPros.com | Wednesday, January 28, 2015