John for Model Number PSC23MSWCSS We are troubleshooting a problem. When requesting ice the other day, the front dispenser displayed random flashing lights, ice dispenser stopped working, and water dispenser stopped working. (The auger motor was heard coming on for a split second during the ice request, then stopped.) The solenoid to the ice flapper door does nothing. Unplugged the unit then plugged back in...the panel lights now show normally, but the above items are still inoperative. The refrigerator/freezer are cooling normally, and the ice maker works fine, just won't dispense. We have replaced the dispenser switch (WR23X10783), but no change. I understand that other options are replacing the dispenser board (WR55X10864), the solenoid, the water valve, or the main control board. Would you have a recommendation? Thanks
Answer John, the wires at the door hinge would need to be inspected for any frayed or damaged sections at the door hinge. If the wires are in good condition, the most likely cause of failure would be the dispenser control WR55X10864 based on the information provided. Unfortunately, this part has been discontinued by the manufacturer and is no longer available. Read More... Answered by AppliancePartsPros.com | Thursday, January 18, 2024