Customer Questions and Answers for Refrigerator Water Filter by Ge

Hello Lori, You have to dispense water for several minutes before the filter fills completely and the water is allowed to actually be dispensed. If you have doe this, the fresh food compartment may be too cold and the water tank can be frozen. Holding a hair dryer toward it for about 15 minutes will thaw it out if this is the case. It is located behind the drawers in the bottom of the fresh food compartment.