Dave June 20, 2024 for Model Number GSH25JSDDSS Replaced our fmg1 with mwf filter.ran several glasses of water to air out line. A while later we have no water at the door
1 Answer Hello Dave, thank you for contacting APP, When clearing the lines of the unit after replacing the filter it is recommended by the manufacturer to dispense at least 1.5 gallons of water to clear the lines in the unit of any air bubbles, if there are air bubbles in the lines this can sometimes cause the Water Reservoir WR17X11324 behind the crisper drawers in the Refrigerator Section to freeze and would need to be thawed out and then purged to remove any remaining air bubbles. If the reservoir is not frozen then the Filter Head WR02X45209 or the Water Valve WR57X33326 may have failed. Read More...
Weakorwhat June 05, 2023 for Model Number GSH25JFTACC Correction to my original question regarding a stuck water filter. I attempt to turn it CLOCKWISE without success. I see someone else has a similar question on how to remove a stuck water filter and you replied to use a wrench. Is there a specific type of wrench to use? I suspect a pipe wrench would be too heavy and probably crack the filter and/or the filter housing.
Christine Plecha May 13, 2023 for Model Number GSE25HMHEHES The GE site lists the XWFE filter for my fridge but it doesn’t fit. The MWF filter fits but i have no water flow at the dispenser and no ice from the ice maker. What am I missing?
1 Answer Christine, The MWF filter will be the correct filter for your unit and you will want to make sure that it is screwed down completely. If it is but nothing flowing through it and the water is turned on then it sounds like there is a problem with the filter head and the filter head will need to be replaced. This would be part number WR02X45206. Read More...
Slake November 04, 2022 for Model Number CTX14CABFRWW Why is there no replacement part for cold control part# WR09X10011?
1 Answer Slake, This part has been discontinued by the manufacturer & is no longer available. No alternate or substitute part has been recommended by the manufacturer. Read More...
Charles June 06, 2022 for Model Number GSH25JFXNBB when replacing the MWF filter, looks like there is an additional o-ring on the old filter. It is removable, it is not on the supply head where 3 others are. I have always swapped the old ring onto the replace filters. Why doesn't the videos or parts list show this ring? Thanks!
1 Answer Charles, the manufacturer does not design the filters to have an O-ring that would be switched from the old filters to the new ones. The O-rings on the manifold should be the only ones creating a seal on the filter in accordance with the manufacturer's design. Read More...
Debbie February 08, 2022 for Model Number GFE24JBLAFTS How often do you need to replace the water filter? We have had our refrigerator for 2 years or so and haven't replaced the filter yet The light on the water filter is flashing red but didn't know if that meant replace or just reset
1 Answer Debbie, the manufacturer recommends that the water filter MWFP be replaced every 6 months. The flashing light is used to indicate that the filter needs to be changed out and once changed, the reset button would be pressed and held to reset the filter timer. Read More...
Gina November 28, 2021 for Model Number GNE25JSKCFSS It seems that my refrigerator is missing the piece on the top of the door which makes the refrigerator seal - there is a flap that isn't triggered by anything so it is just "open" in the middle. Where can I get that part?
1 Answer Gina, the mullion striker WR02X24944, and mounting screw WR01X10065 (two are needed) would be used to cause the center flapper to close. Read More...
Henry June 04, 2021 for Model Number 795.77719700 Cant get the old filter out- It rotates fully but does not release.
1 Answer Henry, it is possible that the o-ring has swelled and is causing the filter to have tension when attempting to remove it. If the filter will not pull free once it has been rotated to the unlock position, the filter head 5230JA2003A and filter 5231JA2006A would need to be replaced. Unfortunately, the manufacturer has discontinued the filter head and it is no longer available. Read More...
John May 20, 2021 for Model Number GSS25SGPASS What does the MWF AND MWFP STAND FOR ON THE WATER FILTER? Thanks
1 Answer John, This is the part numbers used for the GE water filters, the water filter part # MWF has superseded to MWFP. The new filters have an upgraded filtration and improved consumer-focused packaging. Read More...
Linda March 23, 2021 for Model Number DSE25JMHECES The freezer door will not stay closed. Do I need a new door gasket? It just started, so I dont know what to do. Or what's really wrong. Thank you.
1 Answer Linda, Check to make sure that there are no drawers or shelving that is pushed out too far and not allowing the door to close. Also, check to make sure that there is no ice on the floor of the freezer which could cause the door to not close properly. Check the cam at the bottom of the door to make sure that it is not damaged or cracked. If all of these things are ok then the door seal would be the likely issue. Read More...