Customer Questions and Answers for Refrigerator Water Filter by Ge

Walter, You will want to disconnect the tube at the bottom of the freezer door behind the kickplate, have a towel available for excess water. Put the unit dispenser on water setting and push the lever. If water comes from the tubing that comes from under the unit then the issue will be a frozen fill tube inside the freezer door. Unfortunately this water tube is not available separately, it is foamed into the door, and the door would need to be replaced. The cause of this would be a void in the insulation of the door combined with cold temperature in the freezer causes ice to build up around the fill tube and then causes the fill tube to freeze up.