Customer Questions and Answers for Refrigerator Water Filter by Ge

Nrdawn, Take the kickplate off at the bottom of the unit and disconnect the water line at the bottom of the freezer door. Once disconnected, make sure you have a towel available, push the lever on the dispenser for water and see if water comes from the tube at the bottom of the door. If there is water that comes out then the issue will be a frozen water line in the door. If no water comes out then the water valve is faulty and would need to be replaced.