Customer Questions and Answers for Refrigerator Dispenser Switch by Ge

Kelley, You will need to check the shifter arm on the side of the ice bin to make sure its installed properly and raises and closes the dispenser flapper door in the front bottom of the dispenser bin. Then you'll need to check the shifter solenoid WR62X23154 in the housing on the back wall of the dispenser assembly. When crushed ice is chosen, the solenoid remains inactive, the auger drives the cubes into the front of the bin. The cubes are driven through the chopper blades and the partially closed flapper door and get crushed. When cubed ice is chosen the solenoid activates moves the shifter arm up and the cubes drive forward. Because the bin flapper door is held open, the cubes fall into the front assembly and drop through the chopper blades and drop out of the dispenser as full cubes. If you remove the bin, tape or hold the freezer door light switch and select the cubed ice selection, you should be able to see and hear the solenoid activate and lift up, when the paddle is pressed. If the solenoid doesn't activate, you'll need to remove the cover assembly and disconnect the wires from the solenoid and check for a closed circuit across the terminals, then check for voltage across the wires when the paddle is pressed. If the voltage is present, then the solenoid has failed, if the voltage is absent, then you'll need to check the wiring and dispenser control board.