Answer Hello Joy, The most common failure on the defrost section of this unit is the defrost heater WR51X10055. This will be the case if there is a frost build-up on the back wall of the freezer compartment. If not, you should check the fans for full speed normal operation and there is no frost build-up in the damper assembly WR09X10050. Read More... Answered by AppliancePartsPros.com | Tuesday, February 25, 2014