Richard P for Model Number Kenmore washer model 796.40272900 I get a "dE" error code after closing the front-loader door and starting a cycle. I can hear the door clicking, as if it's trying to lock. Then the error comes up. I have unplugged the machine, cleaned all around the door seal, there is no reason I should be getting this error as far as I can tell. I installed a new door switch assembly, but still I get the dE error. Now I've been told by Sears that the problem is "The door is out of position when the door is closed preventing the latch from opening properly resulting in the DE error code. You will need to replace the inner door frame over the hinge." I thought the next step would be to consider replacing the control board, but now I'm being told something else. Do you have an opinion? I saw what the inner door frame over the hinge part looks like. It's hard to believe that the door is out of position. Thanks. Richard
Answer Richard, While it is possible that the door could be causing the issue, for that to occur the door would have to be sagging. If this is not the case then check the wiring between the door latch and the main board and if this checks ok then the control board would be the issue. Read More... Answered by AppliancePartsPros.com | Monday, January 26, 2015