Joel for Model Number 796.40441900 The washer was used for a full cycle. After the washer was emptied, I put another load in the washer. This time the washer will not power up and the light inside the washer will not shut off. I unplugged the washer and plug it back in after 3 minutes, this time I was able to power the washer and finished another cycle. Third load it will not power up again and the light inside on. I did not observed any error code. Is it possible that the door latch switch is broken and it's not sending signal that the door is closed. Prior to these issues the light will turn on when the door is open or after a full cycle is finished, but it will shut off after the door is closed or after a minute when the cycle is done.
Answer Hello Joel, The door latch assembly has either failed or the control has failed and is not interpreting the signal from the door latch. The first thing that should be done in this instance is to open the unit and unplug each connector and re-connect one at a time. This eliminates the possibility of ordering a part if it is a simple connection issue. You can also run the service program to look for fault codes. I cannot tell you how to do this on a Kenmore since they protect their information, but you can get the information from the tech sheet. It is usually located under the main top or behind the kick panel. Sometimes it is in an envelope attached to the inside of the cabinet. Read More... Answered by AppliancePartsPros.com | Tuesday, September 4, 2012