Answer Hello Terry, Is there a frost build-up on the back wall of the freezer? Are the fans running inside and outside of the unit? Is the compressor running and if so, is it unusually hot? I'm sorry but there is really not enough symptoms listed to properly diagnose this issue. Please check a few of the listed symptoms and re-post in a new string so we can provide you with proper assistance. Read More... Answered by AppliancePartsPros.com | Thursday, July 16, 2015