Answer Janelle, a model number would be a big, appreciated assistance, so we can assist you properly. The newer high-efficiency washers do not fill up with as much water as the older washers, but they do need to fill(your washer should fill and intermittently spin to distribute the water over the clothes. There are several possibilities, and if there are any lighted LEDs on the control panel, that would be very appreciated as well. Thanks, Read More... Answered by AppliancePartsPros.com | Monday, October 26, 2020