Customer Questions and Answers for Shift Actuator by Whirlpool

Thank you for your question Mason. If there is not an error code identifed in the error retrieval mode, the failure would be in the main conrol W11116590. If there is an error code identified, it would need to be addressed.

Hello Mason, thank you for contacting AppliancePartsPros.com This could be a shifter failure. Diagnostic test mode will need to be run or you may check the resistance of the shifter motor W11481722, which should be about 2k-3.5k ohms.

Rachel, Use the tech sheet packaged with the machine to put it into diagnostics. If you have trouble placing it into diagnostics, check for power on the board on the J7 connector. You can also use a multimeter to check the lid switch assembly at test #8 on page 18 of the tech sheet.

Charlie, The F0 E0 would mean no error codes but the other 2 errors you will need to check to make sure that the parts and wiring are good by using the tech sheet to test the parts.

Hello Monique, thank you for contacting APP, There may be something stuck between the inner and out tubs that is causing the noise. I would also tilt the unit back and examine the Splutch W10721967 and Shift Actuator WPW10006355 for any damage and replace as necessary, while you are here check the Belt WPW10006384 for any wear or glazing. If all that looks good, take the belt off and spin the Motor W10832724 and tub by hand to see if you can replicate the noise. If you are unable to find any obvious causes of the noise and the unit will complete cycles properly other than the noise issue, it is likely to be the Main Control W10582042. There is a triac on the control that can open and close very quickly, making a loud squealing or grinding noise that sounds like it is coming from the gearcase area.

PapaDoom, based on the model number provided, a shift actuator would not be used. As this model is a direct drive with a timer, it will utilize a clutch assembly 285785 and would not require any calibration.

Adrian P, Check all the connections, if good, then it would likely be the board.

Clark, Check the lower belt pulley to make sure it is tight and not hitting the cover.

David, The actuator is the correct one and you only use the adapter if needed. Try the recalibration and if you are still having trouble then run the diagnostics and check for fault codes.

Mike, It is recommended to put the unit into service diagnostic and see if there is an error code. If there is then you would follow the tech sheet showing what to test to determine what part would need to be replaced.