John for Model Number whirlpool ED5KVEXVB00 My refrig has a problem that it freezes some stuff on the top shelf. Bottles of water are okay but stuff like cream cheese and eggs freeze if put up there. I looked at the diffuser but it looks like it is just a pass through device. I've adjusted the controls but if I use the warmer setting to keep it from freezing that stuff the lower levels are too warm. Is this just a problem of design, food placement or possible defective part? Thanks for any info or ideas.
Answer Hello John. If an item is placed need the damper, it will freeze due to the air coming into the fresh food is from the freezer. However, if it is freezing items at the front of the shelf, then the temperature sensor WP2198202 may be bad and will need to be replaced. Hope this helps. Read More... Answered by AppliancePartsPros.com | Friday, March 16, 2012