Sylvia M. for Model Number RS5696PXQ015 When I enter a command to bake and hit start, the door light comes on and the door is closed. The elements do not heat. It looks like the self clean lock is protruding to hold door off a bit from closing.
Answer Hello Sylvia, This sounds like there is a problem with the door lock assembly or the control. You will need to list a model number from the units' I.D. tag for us to recommend any specific part numbers. Read More... Answered by AppliancePartsPros.com | Friday, August 15, 2014