Customer Questions and Answers for Refrigerator Ice Bin Upper Crusher Assembly by Whirlpool

Elise, The WP2198573 Ice Bin is the least likely issue, the WPW10130497 Crusher Bin is more likely. It has a locking mechanism with a release button on the right side of the crusher bin " Hold the base of the storage bin with both hands and press the release button to lift the storage bin up and out." If you consistently use crushed ice, there is a possibility of ice forming between the door and the base of the ice bin, which can cause the latch assembly to "stick" and keep the bin from releasing from the door.