Customer Questions and Answers for Refrigerator Ice Auger End Cap by Whirlpool

Darrell, It's not quite that easy. It could be an issue in the auger motor itself 12002089 or the dispenser control board WP67003622. You may want to access the auger motor and check for 120 VAC from white to orange and white to blue on the motor when the cubed ice and crushed ice selection is made, and the dispenser paddle pressed, no voltage would indicate a bad dispenser control board or loose wire. voltage on the wires would indicate a faulty auger motor.