Meredith G. I purchased part # 285170 and am putting everything back together but the collar will not compress back down all the way so that I can reinstall the retainer ring . The old slides fit all the way in the holes , but the new ones stick out a little , which I think is why the collar won’t go all the way down . Help !
Answer Meredith, We're not aware of any issues with the {AP6007494} collar kit. The tension spring and the "slides" have been updated and revised to promote usage and longevity but we're not aware of any issues. Re-check the assembly for debris or damage and follow the instructions, and all should be OK. Read More... Answered by AppliancePartsPros.com | Friday, December 20, 2019