Jess for Model Number 1CWTW4840YW1 My clothes have been getting black smudges and I found what looks like charcoal in the tub. I took off the agitator and found the interior smeared with black. The screw inside the tub that holds the agitator down has a bunch of the stuff on it, as if something rusted there, or... I don't know. Is this common? Was the agitator installed improperly? The spin system was functioning with no problems.
Answer Hello Jess. It sounds like the gearcase W11454741 has failed and will need to be replaced on the unit. The oil is coming out of it. Read More... Answered by AppliancePartsPros.com | Tuesday, August 4, 2015