Scott M. for Model Number Kitchenaid KUIS15NRTS My ice maker makes sheets of ice but the cutting grid doesn't get hot enough to cut the ice. I removed the cutting grid, cleaned it of any residue and also ran cleaner through the cycle but it still doesn't cut the ice. Any suggestions of what could be the issue would be appreciated. Thanks, Scott M.
Answer Hello Scott. If the heater is good, the it sounds like the transformer WP2310139 is bad and will need to be replaced on the unit. Read More... Answered by AppliancePartsPros.com | Monday, May 20, 2013