Customer Questions and Answers for Refrigerator Damper Control Assembly by Whirlpool

Carol, A couple of possibilities are the thermistor is reading incorrect temps and keeping the air damper open to the refrigerator section longer than it should. In this refrigerator, all your cold air comes from the freezer section thru a damper door into the refrigerator. The damper door could also have failed in the open position. Im sending you a tech sheet to run a few tests. Follow instructions into the service mode and check the rc and fc thermistor and the air baffle opening and closing.