Derek C September 29, 2023 for Model Number KBFS20EVMS13 Our fridge portion is getting below freezing erratically. It will work fine for a month and then one day the milk will be frozen and the fridge temperature will be way below its setpoint. This has been going on for about a year. I checked the damper and it seems to open and close okay. Is the thermistor the part that controls the operation of the damper? Is that likely the culprit? What is that part number and where is it located? The temperature readout on the control panel where you set the temperature of the fridge seems to work just fine (it will read 32 or whatever when we are having the problem, while the set point is at 38). Is that readout based on a different temperature sensor than the one that controls the damper?
1 Answer Derek, This issue would most likely be caused by the thermistor and would be located in the control housing of the refrigerator section. The part number for the thermistor will be 12002355. Read More...
Sam July 05, 2022 for Model Number KFC022EVBL1 Freezer has been frosting up. We've replaced the drain tube as well as gasket/seals on the freezer and refrigerator doors. Before I spend even more money, is it likely the air damper control assembly is the culprit? Is there a way to test it? What actuates it? Thanks.
1 Answer Sam, it would be recommended that the freezer door gasket is inspected for any gaps that could create an air leak. If there is a gap, a hair dryer can be used to warm it up using a warm setting at 8" from the gasket. This will allow it to become flexible enough to seat. Read More...
Sue G September 25, 2021 for Model Number KFCS22EVMS7 Our food in the fridge is freezing up. What part # do I need to fix problem?
1 Answer Sue, Thanks for the question!!! That is a loaded question! To keep things simple, I believe there are two likely possibilities (most common). First, the damper WPW10594329 may be stuck open. The other would be a faulty thermistor WPW10119821. The thermistor can be tested for resistance based on temperature. @ 0 F…………...42.5k Ohms @37 F…………..14K Ohms @77 F…………...5K Ohms I would test the thermistor first. Read More...
Jw March 19, 2020 for Model Number KRFC300ess03 The OEM damper began making a grinding noise after about 3 months of owning it, so I replaced it with this new genuine damper. About 3 months later, the motor started making the same grinding noise again when opening/closing. Is this just a coincidence that I got 2 grinding dampers or is there a larger problem with the motors in these damper controls? Is there anything that could be causing it?
1 Answer Hello JW, The only thing that can cause the same failure would be a frost build-up or an incorrect power supply from the mainboard. I would first check for an air leak which would be indicated by a frost buildup around the leak. The door seal can be checked with a dollar bill by closing the door on it and verifying there is some resistance on the bill when pulling it out. Any place around the door seal that does not offer resistance should be corrected to eliminate the air leak. When this is done you can verify 120Vac to the motor from pin CN2-9 to ground. If good, you can call us at 1-877-477-7278 for a part warranty replacement of the part. Be sure to have the units' model and serial number when calling. Read More...
Pat B. February 07, 2019 for Model Number KRFF302ESS01 KRFF302ESS01 suffers from cold spots in the fridge. Freezer works well - very cold. Lower LH side of fridge freezes food while other areas are at the specified temperature. We run the fridge at 38 degrees. Food in the doors and RH side are generally near this temp, but other spots, LH side and lower will get below freezing at times. Thanks for your help.
1 Answer Pat B. It is normal for the temperatures in the refrigerator section to be different in certain sections. The area that is colder may be near a return vent or by a incoming air vent. Your refrigerator does not specify areas that it wants to make colder, it usually is due to air flow. Read More...
Dave February 05, 2019 for Model Number KBLS22EVMS1 Freezing food in fresh food section. Looking at replacing the damper, but not sure if there might be a thermostat that needs replacing instead. Thoughts?
1 Answer Dave, In the control part of the refrigerator there is a sensor that you would want to test to make sure that it is good. The resistance should be 5K ohms at room temp of 77 degrees. if the sensor test good then this will most likely be the damper that is causing the issue. The damper will be the more likely issue. Read More...
Carol Puckett December 22, 2018 for Model Number GI6FDRXXY07 The ref is freezing our food and we don't know how to turn the temp inside the ref up.
1 Answer Carol, A couple of possibilities are the thermistor is reading incorrect temps and keeping the air damper open to the refrigerator section longer than it should. In this refrigerator, all your cold air comes from the freezer section thru a damper door into the refrigerator. The damper door could also have failed in the open position. Im sending you a tech sheet to run a few tests. Follow instructions into the service mode and check the rc and fc thermistor and the air baffle opening and closing. Read More...
Brenda J. August 03, 2018 for Model Number KBFS25EWMS5 Food is freezing on the lower shelf above veggie drawers. Top shelf is 38 degrees, lower shelf below 32 degrees. Everything is freezing on the lower shelf like a salad in a bowl that is covered. No air is circulating inside of refrigerator and fan motor sounds like it is in distress. The motor is trying to run but can’t. What is my problem?
1 Answer Hello Brenda, This is an air circulation issue. You could have frost build-up in the damper from an air leak around a door seal or the ice door, a damper WPW10594329 issue, or the issue will be the evaporator fan motor WPW10128551. Read More...
Wayne March 08, 2018 for Model Number W10594329 | WHIRLPOOL REFRIGERATOR DAMPER CONTROL The damper continually cycles open and close, never remaining either open or shut. There is a rattling noise as this happens. Will replacing this unit solve the problem or is there another part that controls the opening and closing?
1 Answer Wayne, Yes replacing the control damper should correct the issue with the door opening and closing. Read More...
Al Koz December 03, 2017 for Model Number KFCP22EXMP5 Occasional noise coming from damper area of fridge. Unit temperatures are good. Appears that noise happens when damper door is trying to open or close. Do I need a damper control, or is there something else in the mechanism that cold cause this noise ? Thanks, Al
1 Answer Al, With the damper making noise then this would require a new damper control part number WPW10594329. Read More...