Answer Hi Cheryl. The tub has a drain hole at the 6;00 position. It has a sump hose that connects from there to the pump intake. It is part # W11366249. Make sure it is clear. Then you need to clean the pump and make sure the drain hose is not clogged also. The pump is part # WPW10730972. If the impellor is loose on the shaft of the pump , you will need to replace the pump. Thank You. Read More... Answered by AppliancePartsPros.com | Monday, December 19, 2011