Customer Questions and Answers for Washer Lid Latch Assembly by Whirlpool

Hello Tom, suspecting the touchpad console is faulty, it is part W11089548. Once the washer is powered ON the console should allow you to switch between selections, only after the START pad is pressed will the washer will lock the lid and start the actual wash cycle. As a test you can try running the test modes, they are located on the Tech Sheet which is located behind the front panel in a plastic bag near the top. If the console does not allow access to the service tests that is another indication the keypad console is faulty as you need a working keypad console to access the tests. As a side note, this is not typically a control board problem as a failed control board would not even power up.