Michael for Model Number KHWS01PWHO Every once and a while the machine stops and displays F11. It does it more often if the extra rinse option is chosen. It does not seem to make any difference as to the cycle chosen and lately it is doing more often even with out the extra rinse cycle. It has now stopped and the door would not open. It now needs a new latch #8182634. I will get that along with whatever else you suggest to solve the original problem.
Answer Hello Michael, The fault code F11 indicates: Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Possible Causes / Procedure 1. Unplug washer or disconnect power. 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). 3. Check the drive system for any worn or failed components. 4. Plug in washer or reconnect power. 5. Verify CCU operation by running a Diagnostic test or any cycle. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 8. Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. Read More... Answered by AppliancePartsPros.com | Tuesday, November 11, 2014