Customer Questions and Answers for Washer Door Lock Switch Assembly by Whirlpool

Hello Richard, you’ll want to put your unit into diagnostic mode. Before you run a diagnostic test you’ll want to make sure the washer is empty and the control is off. Step 1. Close the door, Step 2. Push “control/on” (if present on this model), Step 3. Select the drain/spin cycle, Step 4. Select the “no spin” by pressing the “spin speed” touch-pad, Step 5. Push “prewash option” four times within five seconds. If prewash option is not present on this model, press “rinse hold” four times within five seconds. C:00 will light up on the display (door should lock if this indication is displayed). If the starting procedure fails, push the pause/cancel touchpad, then repeat the starting procedure. Hope this helps!