Customer Questions and Answers for Panel- Con by Whirlpool

Hi Hajo. The time line must be from the years you said but now it's 2012' and I'm slightly confused. None the less the issue with loosing power can be a simple fix. Remove the power. Remove the lower kick panel and use a flashlight. Look at the rear tub legs, are they completely down ? If not a full load drying w/heated dry selected ( a normal cycle) it will flex the tub and allow the front door assy along with the door latch to cock sideways and cause issues. Then after a period of time the door latch part # WPW10275768 with switches will break over and over. Look also at the striker part # WPW10119337. Look from the top view and gently see if the door latch and striker align and accept one another easily as designed. Open and close it a few times to observe it. Remove the inner door panel by removing the 12 - T-20 torx screws. Look at the door latch and the inner side of the control panel where the control panel and latch pivots. Are the bosses broken off the back side of the control panel so they do not align correctly ? Is the ribbon contacts from the control board part # 6-919800 kinked or ripped ? Remove the ribbon cable at the control board end. Was it fully inserted ? Use an eraser tip on the ribbon cable ends to clear any build up not allowing the correct contacts to the control board. This may help. Use the supplied user tech. sheet (in the kick plate or by the control board) to put the unit in a service diagnostic mode to see if any fault codes appear. It will show you the circuit to be further diagnosed. I would use the digital capacitor Tester / Volt/ohm meter part # MA-DM1. Thank You.