Customer Questions and Answers for Pump by Whirlpool

Patrick, if the water valve is filling the reservoir for more than 3 minutes, the issue could be the recirculation pump W11542867 not allowing the control to identify that there is water in the reservoir. The circulation pump for this model uses a water level sensor built into the pump. This can be tested at the main control from connection P8 pin 3 (with the red probe of a meter) to the connection P1 pin 2 (with the black probe of a meter) for 5VDC. If there is not 5VDC, the red probe would need to be moved to connection P8 pin 6 and it should show 14VDC. If there is 14VDC at this connection but not 5VDC at the first, the circulation pump has failed. If there is 5VDC at the first connection test or there is not 14VDC at the second test point, the main control W11034363 would need to be replaced.