Eric June 15, 2026 for Model Number KUIX335HPS01 Water reservoir starts to fill but never gets full and is usually empty while trying to produce ice. If I manually fill the reservoir, it will make a single sheet of ice. I suspect the water level sensor in the recirc pump, but seems like it would not fill at all or never shut off if it failed. Any suggestions?
Joe March 24, 2024 for Model Number Whirlpool GI15NDXZQ2 Under counter ice maker was filling and overflowing water reservoir. Determined water fill sensor was bad. Installed new pump/sensor W11542867. Water now fills and turns off but water level is lower than overflow hole (not quite enough water). As a result, ice is thin as cycle only runs 8 min and fill sensor seems to sense water is lower than it is, stopping the cycle and pumping out remaining water. It’s as if fill sensor isn’t calibrated properly. Installed a second new pump and same result. If I add additional water to reservoir right when pump starts and cycle begins, cycle runs 24 minutes and makes great ice. How do I get fill sensor to work properly? Can I adjust I somehow?
1 Answer Joe, With 2 of the sensors having been replaced, this will most likely be an issue with the control board or ice size setting. Read More...
Hambone June 11, 2023 for Model Number kuix505ess2 kuix505ess2 makes ice but overnight it overflows with water. I have tested the pump by dumping water directly into the bin and it drains properly. Did notice the ice maker is not fully level but can't imagine that would cause the issue - but not an expert here. Any suggestions? Is it possible the water recirculation pump is not working and water/ice mix blocking the drain?
1 Answer Hambone,I would recommend running the diagnostics for this machine and checking for any error codes. Also checking the operation through the manual diagnostics. Read More...
Sarah November 17, 2022 for Model Number KUIX505ESS2 My ice maker started leaking water from the intake valve. I replaced the intake valve and now it is no longer leaking. However, when I turned on the ice maker the tub where the ice would fall into is filling up with water and not draining. I do not see anywhere on the tubing where there is a kink or blockage. Could this be a pump issue?
1 Answer Sarah, if there is a drain pump 1901A installed in the compressor section, it would likely be the cause of failure if there is not a clogged drain or hose. Read More...
Robert October 18, 2022 for Model Number KUID308ESS1 Stumped on this one,did a clean cycle,once restarted it fills, drains,fills,freeze cycle only last 10 mins,drains,refills to top of reservoir,water valve stops,goes into harvest,thin slab of ice falls,drains and while filling comp & fan are back in freeze mode,finishes filling and automatically back into harvest,replaced evaporator thermistor wiring harness,in diagnostic mode test 8-9 for comp and fan,let it run for 15mins solid frost on cold plate but fast ice never blinks that it reached 4.5F,but in hot gas test it does blink detecting it reached 12.5F
1 Answer Robert, With the LED not flashing after 15 minutes then this could be caused by a hot gas valve issue or a sealed system issue and will require service. Read More...
James August 21, 2021 for Model Number kuid308ess1 Ice maker not making ice. See water running in vertical tube but pan with drain cap always seems to be empty. Replaced water inlet valve but still nothing has changed. Not sure if that means recirculation pump or what. Please advise
1 Answer James, it would be recommended that the recirculation tube is inspected to identify if it has come loose from the connection at the top. If it has, the tube will need to be put back in place and if this continues, the tube W10863947 would need to be replaced. If it has not come loose, it is possible that the water level sensor in the circulation pump W11542867 has failed. Read More...
Steven February 06, 2021 for Model Number Gi15NDXZQ2 Problem is thin ice. Adjusted size through setting step 10 to 6 in diagnostic mode with no change in ice size. Reasoned that the water level sensor may be faulty. Ordered separate water level sensor part but after disassembly, notice there is no separate water level sensor in the housing. No mention of integrated water level sensor with pump in service manual for Gi15NDXZQ series. Question: before exchanging part for integrated pump. Is it possible that the small ice size is due to a faulty water level sensor reading? Cheers!
1 Answer Steven, if the water reservoir is filling up fully to the overfill port, the water level would not be an issue. It would then be recommended that the evaporator thermistor W11126268 is tested for resistance. It should measure 2.7KO at room temperature and 5.1KO at 52°F. If the thermistor tests good, the failure would be in the main control W11034363. Read More...
Patrick April 24, 2020 for Model Number JIM158XYRS2 water comes into the reservoir tank, but is NOT getting pumped up. This is causing the water to overflow the reservoir tank. I think it is a bad recirculating pump. do you agree?
1 Answer Patrick, if the water valve is filling the reservoir for more than 3 minutes, the issue could be the recirculation pump W11542867 not allowing the control to identify that there is water in the reservoir. The circulation pump for this model uses a water level sensor built into the pump. This can be tested at the main control from connection P8 pin 3 (with the red probe of a meter) to the connection P1 pin 2 (with the black probe of a meter) for 5VDC. If there is not 5VDC, the red probe would need to be moved to connection P8 pin 6 and it should show 14VDC. If there is 14VDC at this connection but not 5VDC at the first, the circulation pump has failed. If there is 5VDC at the first connection test or there is not 14VDC at the second test point, the main control W11034363 would need to be replaced. Read More...
Cody September 25, 2018 for Model Number KUIX305ESS1 K53120031 I do commercial refrigeration service and one of my customers has this little ice machine not working i generally do not work on house hold equipment and have found that it is almost impossible to find the info i need. The machine will not fill with water when I went through the diagnostic on the controller it shows the sump is full I took the entire sump apart and do not see a water level sensor I looked on the wiring diagram and it seems that the sensor is built in to the pump assembly can someone tell me if that is correct before i order a $183 pump? thank you
1 Answer Cody, Yes the water level sensor for this unit will be part of the pump assembly and will be part number W11542867. Read More...