Answer Hello Bernice, If we had the model number for your appliance from the I.D. tag, we could determine more accurately what is causing the issue. If the auger motor is making any sound, there could be an issue with the ice bin. If it is not making any sound, there could be an electrical issue. Either way, we need to know the model number to properly diagnose the issue. Thank you for your patience and understanding in this matter. Read More... Answered by AppliancePartsPros.com | Wednesday, June 11, 2014