Customer Questions and Answers for Ice Maker by Whirlpool

Hello Clarke, Based on the information provided it does not appear that the icemaker is at faulty. It sounds as though your fill tube for the defrost drain is clogged. What you would want to do is to remove the rear cover of the freezer and clear out the ice that is there. You would want to use hot water to pour down the drain. Before you pour the hot water in pull the unit out and there will be a nipple on the drain that comes down. Remove the nipple and clean it out. Make the opening a little bigger in the nipple so it does not get clogged so easy. Reinstall nipple and pour hot water down drain until it flows freely.