Customer Questions and Answers for Range Surface Element Switch by Whirlpool

Hello Susan, This can only be caused by a bad infinite switch. The particular switch will have to be ordered by the size of the surface burner. The easiest way to determine the switch at fault is to first unplug the unit from the power supply. Pull the unit out from the wall and remove the rear control panel cover. Look at the infinite switches. Each one will have a terminal labeled "P". Using a pair of needle nosed pliers, remove these wires from the "P" terminals and slip them on only far enough to make contact, but not far enough to "lock" onto the terminals. Plug the unit back in and have someone watch the hot surface light. Using the needle nosed pliers, remove each wire carefully, only touching the insulated part of the wire, one at a time. Each one, if the light doesn't go off, slip the wire back onto the terminal. When you remove the wire from the bad switch, the light will go off. BE VERY CAREFUL NOT TO TOUCH THE TERMINAL WITH THE PLIERS! ALSO USE CARE NOT TO TOUCH THE WIRE OR TERMINAL TO ANYTHING BUT THE TERMINAL YOU PULLED IT OFF OF. I certainly don't want anyone hurt.