Customer Questions and Answers for Membrane Switch (Touchpad) by Whirlpool

The membrane switch is the low-profile keypad behind your microwave's control panel. It registers button presses so you can select settings and start cooking. Replace it if keys stop responding or require excessive pressure.

• Converts keypad presses into signals for the electronic control
• Enables selection of power levels, cook times, and options
• Common symptoms: some or all keys don't work, intermittent response, must press very hard
• If the unit won't start/stop from the keypad, the membrane switch may be faulty

• Disconnect power at the breaker before servicing
• Remove the control panel to access the keypad; note ribbon orientation and routing
• Handle the flexible ribbon carefully—don't crease it—and fully seat/lock the connector