Glenn October 20, 2020 for Model Number GY397LXUQ03 Everything except the oven element works on the unit. The element has continuity and it's showing 25 ohms of resistance. On the touchpad all buttons work except bake, warm and favorite. Pressing them doesn't result in a tone. Broil does result in a tone and the upper element comes on. I've removed both the circuit board and the touchpad. I don't see any obvious signs of a hot spot on either and everything looks good on the ribbon cable between the touchpad and the circuit board. I'm trying to figure out if this is the touchpad or the circuit board.
1 Answer Glenn, the touchpad assembly would need to be tested for continuity at the ribbon harness based on each button selection to identify if the failure is in the main control WP8507P390-60 or touchpad WPW10207930. With the power cord unplugged and the ribbon of the touchpad accessed, the bake button would be pressed while testing from pin 7 to pin 15 on the ribbon. If there is not continuity, the touchpad has failed. If there is continuity, the main control has failed. Read More...
Chris November 30, 2017 for Model Number GW3979LXUQ07 All buttons stopped working on stove I am suspecting its the membrane switch (touch pad) that's gone bad.
1 Answer Hello Chris. It sounds like the membrane WPW10207930 is bad and will need to be replaced on the unit. Read More...
Joe November 27, 2017 for Model Number GY39LXUQ04 Numbers on my keypad just stopped working. # 0 and # 9. All others work fine. Is this a membrane issue or something else. Thanks
1 Answer Hello Joe. Yes, based on the information you provided, it sounds like the membrane is bad and will need to be replaced on the unit. Thank you. Read More...
Mark K. December 29, 2016 for Model Number GY399LXUS02 My broiler comes on but bake will not. When you push the buttons on the key pad most do not work. It acted a little strange last week, now its worse.
1 Answer Hello Mark, I would first verify the hi-limit WP7450P034-60 is not open. If it tests good, the convection element WPW10210594, the bake element WP7406P411-60, or the control WP8507P392-60 can be causing the issue if there are no harness issues. Please note the order mentioned is the order of failure probability. Read More...
Phil November 10, 2016 for Model Number gy397luxs02 Display message 5ab 6ath; key paid no response; burners ok
1 Answer Hello Phil. To cancel the Sabbath Mode:1. Press and hold CLOCK for 5 secondsOR2. After 72 hours, the Sabbath Mode will end.“SabbATH” will flash for 5 seconds. The time of day will returnto the display.. Read More...
Linda September 03, 2014 for Model Number GW397LXUQ06 The bake, warm, favorite, timer, oven light, 1 2 4 7, buttons do not work! Is this the panel that is bad? Please help? And tell me how to replace? Thanks so much.
1 Answer Linda, you'll need to replace the membrane switch part number WPW10207930. To replace you'll need to remove the power. Remove the door. Remove all burner assy. and lay them separately aside so you can reinstall them in the same area. Make sure you are careful unhooking the igniters (they will crack and end up bad). Then lift the top and support it with the supplied rod or a piece of wood. All this will give access to the top of the control panel and the surrounding bottom control panel screws. Once you remove the control panel, it will give access to the clock mount screws and the ribbon cables for the membrane assy. Make sure the ribbon cable is not kinked or broken when reinstalling the control panel. Make sure you reinsert the ribbon cable pushed in tight and locked (if equipped). Thank You. Read More...
Gaye February 06, 2013 Our range is bisque in color. When ordering a new switch membrane the only color I see is white. Is there a bisque? Part number W10207930.
Ray February 04, 2013 for Model Number GW397LXUQ06 At first a few buttons on the oven control panel stopped working then all the buttons stopped working. The cancel button beeps when it is pressed but that is the only button that gets me any kind of response. I tried to see if the panel was locked but I got no response when I tried to unlock it. Does this sound like the touch panel or the control board? Thanks for your help.
1 Answer Hello Ray. Based on the information you provided, the membrane WPW10207930 is bad and will need to be replaced on the unit. Read More...
Diane S September 01, 2012 for Model Number YGY397LXUQ04 On my touch pad the buttons Bake, number 1,2,3,4,7 warm, light, favorite don't work. I to find out which part is defective?
1 Answer Hello Diane. Based on the information you provided, it sounds like the membrane switch WPW10207930 is bad and will need to be replaced on the unit. Read More...
1 Answer Hi Richard. Remove the power. Remove the door. Remove all burner assy. and lay them separately aside so you can reinstall them in the same area. Make sure you are careful UN hooking the igniters (they will crack and end up bad). Then lift the top and support it with the supplied rod or a piece of wood. All this will give access to the top of the control panel and the surrounding bottom control panel screws. Once you remove the control panel, it will give access to the clock mount screws and the ribbon cables for the membrane assy. part 3 WPW10207930. Make sure the ribbon cable is not kinked or broken when reinstalling the control panel. Make sure you reinsert the ribbon cable pushed in tight and locked (if equipped). Thank You. Read More...